假客服辦退款騙走210萬！反詐中心發布防“客服詐騙”貼士

2019-05-08

5月5日晚，廣州市反詐中心接到一名女事主林某報警，稱當天上午其手機接到冒充某電商平臺客服的詐騙電話，對方告知事主其購買的商品有質量問題，現幫其辦理退款理賠手續，隨后雙方互加微信進行聯系。溝通過程中，事主共被騙210萬元。

加微信后，“客服”要求事主提供銀行卡號、密碼驗證碼等信息，事主提供后發現其兩張銀行卡無故被盜刷了72萬多元。 “客服”便謊稱是“平臺操作失誤”誤扣了事主的資金，但會返還，并以此為理由又要求事主配合“客服”做銀行轉賬對沖操作，才能將資金分筆返還給事主。

當天下午，事主在網上銀行分多筆向對方提供的私人銀行賬號轉賬共計270多萬元。其間對方曾有部分資金返還到事主的銀行賬戶（實際上是騙子為博取事主信任，誘騙其繼續轉賬，騙取更多資金），直至在事主一次性轉賬100多萬元后，對方借口“系統異?！币鹊诙觳拍芴幚?，要求事主次日再聯系“客服”（實際上是騙子已經騙夠錢了）。

事主隨后越想越覺得不妥，再嘗試聯系對方，才發現微信已被對方拉黑，電話也打不通了。事主統計，扣除已返還的資金，自己共損失210萬元。

反詐中心提醒：
1.如遇“客服”主動來電要求辦理“退款、理賠”手續，需提高警惕，建議通過其他途徑多方核實，如通過網購平臺直接聯系商家，或撥打快遞官方客服電話，千萬不要跳出原有平臺進行線下交易！
2.不要隨意提供銀行卡等私密信息，不泄露密碼、驗證碼，不讓他人遠程操控電腦。切勿隨意掃描對方發來的“二維碼”，也不要向外人提供付款條形碼或18位數字付款碼，更不要輕易點開來歷不明的“網頁鏈接”，謹防中木馬病毒或誤入釣魚網站。
3.如發現支付寶、微信賬號或銀行卡內的資金被無故轉走，請盡快更改密碼，同時聯系支付寶、微信、銀行客服反映處理，按官方客服指引對賬戶安全性作相應處置，并撥打110電話報警。
4.接到陌生電話，如有疑問，請立即撥打110電話求助咨詢。

來源 | 羊城派

圖片 | 新華社資料圖

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假客服辦退款騙走210萬！反詐中心發布防“客服詐騙”貼士

Identify & Predict
Assessment Services Asset Identification Service Vulnerability Assessment Service Penetration Test Service Code Review Service AI Visual Security

Protect
Managed Network Security Device Service Managed Next-Generation Firewall (NGFW) Unified Threat Management (UTM) Managed Web Application Firewall (WAF) Network Security Secure Access Service Edge (SASE) Mail Security Mail Protecition Service

Detect
Threat Detection Services Endpoint Detection & Response (EDR) Managed Security Services (MSS) Traffic Monitor and Analysis TrustCSI Secure AI Network Traffic Analysis

Respond & Recover
Security Response Services Security Orchestration, Automation and Response (SOAR) Threat Hunting Service Security Incident Response (IR) Backup & Disaster Recovery as a Service Virtualized Backup, Replication & Recovery (BRR)

Professional Services & Compliance
Professional Services Security Device Migration Service(SDMS) Compliance Services China Cybersecurity Law MLPS 2.0 Compliance Service Cross-Border Data Compliance Assessment Service

IaaS – Infrastructure as a Service
Cloud Computing (Compute) Dedicated Private Cloud (vONE)

SaaS – Software as a Service
Cloud Email & Collaboration Suite (M@il)

XaaS – Anything as a Service
Backup & Disaster Recovery as a Service Virtualized Backup, Replication & Recovery (BRR) Storage as a Service Object Storage Solution (OS) Virtual Desktop as a Service Managed VDI (DaaS Lite)

Managed Service
Professional Service (PS)

Cloud Connectivity
Multi-Cloud Connect

假客服辦退款騙走210萬！反詐中心發布防“客服詐騙”貼士