DataHOUSE? AR Remote Hand

Augmented Reality (AR), Artificial Intelligence (AI), 5G, and advanced computing technologies are broadening the economic horizon. Business systems which are hosted in data centres are becoming more complex, requiring prompt and agile operations and maintenance services. With the motto “Innovation Never Stops”, CITIC Telecom CPC integrates AR technology into its data centre services, resulting in the launch of its “AR Remote Hand” - Remote Operations and Maintenance Services.

The AR Remote Hand employs AR glasses to stream real-time intelligence, troubleshooting logs, graphics and encrypted data from back-end systems to on-site engineers and maintenance staff. It provides field engineers with a heads-up display for remote visualisation in real-time as they install, maintain or troubleshoot equipment. Through an AR operations console, back-end teams share the same view as on-site engineers, allowing them to provide live instructions for troubleshooting. It solves the challenges of cross-regional operations, complex equipment, inconvenient onsite deployment, time for retrieving numerous documents and connect to backend data, as well as communication and data transmission distortion. Integrating virtual and reality, AR Remote Hand speeds the whole operations and maintenance process and boosts field productivity.

An Innovative Solution to cope with Data Centre Challenges

High Standard IT Professional is Required
In the past, IT staff needed to conduct on-site investigations to figure out the causes of fault cases and propose solutions. It requires experienced IT professionals with high standard.
Complex and Diverse Equipment Management
There are numerous types of IT equipment and models, as well as ever-changing updates and diversified equipment and processes. They require a myriad of operation manuals or communication inquiries.
Absence of IT Staff
Operations and maintenance staff may be absent due to business trips, location distance issues, on leave, or fail in having replacement staff on duty, etc.
Cross-regional Communication and Collaboration
With the trend of globalization and cross-regional operations, operations and maintenance engineers all over the world need to deal with various challenges, including multiple languages, time lags, and diversified skillsets in multi-technology environments.

Applied Features

Order Management	Real-time Monitoring
Back-end systems integration	Scanning of QR code labels
Data input via voice / gesture	Monitoring of equipment status
Updates of orders in real-time	Monitoring of network traffic

Remote Assistance	AR User Manual
AR 3D labelling	Content creation via PC/APP
AR-oriented troubleshooting	Customized point of interest
Intelligent viewing of historical records and processing of data analysis	Integrate virtual and reality

Innovation Values

	Zero Global Distance Engineers can adopt a more efficient and cost-effective way to manage system installation and maintenance though encountering challenges of multi-languages, multi-time zones and multi-skill requirements.
	High-quality Field Service Support Professional services resources can be centralized and more effectively allocated to help discovering problems accurately and completing instructions rapidly through remote collaborations.
	Minimize Health Risks With the AR Remote Hand, the operations and maintenance work would not be delayed even in special occasions such as amidst pandemics. There is no need for staff to gather physically to complete the tasks, minimizing their health risks.
	Increase Cost Effectiveness Customers can manage the operations and maintenance work remotely without visiting the site in person. It significantly reduces transportation time costs and improves overall efficiency.

Products & Services

CeOne-CONNECT Private Network

Information Security

Identify & Predict Assessment Services Asset Identification Service Vulnerability Assessment Service Penetration Test Service Code Review Service AI Visual Security

Protect Managed Network Security Device Service Managed Next-Generation Firewall (NGFW) Unified Threat Management (UTM) Managed Web Application Firewall (WAF) Network Security Secure Access Service Edge (SASE) Mail Security Mail Protecition Service

Detect Threat Detection Services Endpoint Detection & Response (EDR) Managed Security Services (MSS) Traffic Monitor and Analysis TrustCSI Secure AI Network Traffic Analysis

Respond & Recover Security Response Services Security Orchestration, Automation and Response (SOAR) Threat Hunting Service Security Incident Response (IR) Backup & Disaster Recovery as a Service Virtualized Backup, Replication & Recovery (BRR)

Professional Services & Compliance Professional Services Security Device Migration Service(SDMS) Compliance Services China Cybersecurity Law MLPS 2.0 Compliance Service Cross-Border Data Compliance Assessment Service

SmartCLOUD Cloud Solutions

IaaS – Infrastructure as a Service Cloud Computing (Compute) Dedicated Private Cloud (vONE)

PaaS - Platform as a Service

SaaS – Software as a Service Cloud Email & Collaboration Suite (M@il)

XaaS – Anything as a Service Backup & Disaster Recovery as a Service Virtualized Backup, Replication & Recovery (BRR) Storage as a Service Object Storage Solution (OS) Virtual Desktop as a Service Managed VDI (DaaS Lite)

Managed Service Professional Service (PS)

Cloud Connectivity Multi-Cloud Connect

DataHOUSE Cloud Data Center

Internet Services

Managed Portal Managed Portal

Solutions

Solutions

Technology & Services

Technology & Services

About Us

About Us

Resources Center

Resources Center

Contact Us

Contact Us

Remote Operations and Maintenance Services

Order Management

Real-time Monitoring

Remote Assistance

AR User Manual

Identify & Predict
Assessment Services Asset Identification Service Vulnerability Assessment Service Penetration Test Service Code Review Service AI Visual Security

Protect
Managed Network Security Device Service Managed Next-Generation Firewall (NGFW) Unified Threat Management (UTM) Managed Web Application Firewall (WAF) Network Security Secure Access Service Edge (SASE) Mail Security Mail Protecition Service

Detect
Threat Detection Services Endpoint Detection & Response (EDR) Managed Security Services (MSS) Traffic Monitor and Analysis TrustCSI Secure AI Network Traffic Analysis

Respond & Recover
Security Response Services Security Orchestration, Automation and Response (SOAR) Threat Hunting Service Security Incident Response (IR) Backup & Disaster Recovery as a Service Virtualized Backup, Replication & Recovery (BRR)

Professional Services & Compliance
Professional Services Security Device Migration Service(SDMS) Compliance Services China Cybersecurity Law MLPS 2.0 Compliance Service Cross-Border Data Compliance Assessment Service

IaaS – Infrastructure as a Service
Cloud Computing (Compute) Dedicated Private Cloud (vONE)

SaaS – Software as a Service
Cloud Email & Collaboration Suite (M@il)

XaaS – Anything as a Service
Backup & Disaster Recovery as a Service Virtualized Backup, Replication & Recovery (BRR) Storage as a Service Object Storage Solution (OS) Virtual Desktop as a Service Managed VDI (DaaS Lite)

Managed Service
Professional Service (PS)

Cloud Connectivity
Multi-Cloud Connect